DOCUMENT:Q243080 02-AUG-2000 [exchange] TITLE :XADM: Access Denied During Service Pack Update 0xc0020005 PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.0,5.5; winnt:5.0,5.5 OPER/SYS: KEYWORDS:exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 - Microsoft Outlook Web Access, version 5.5 - Microsoft Exchange Active Server Components, version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you apply an Exchange Server service pack, after the files are copied, when you start the World Wide Web (WWW) service, you may receive the following error message: Microsoft Exchange Setup Access is Denied Microsoft Windows NT ID No. 0xc0020005 RESOLUTION ========== To resolve this issue: 1. Click OK to cancel the Exchange Server service pack update. 2. In Control Panel, double-click Services. Disable all third-party and non-essential services, such as monitoring agents, Simple Network Management Protocol (SNMP), uninterruptible power supply (UPS), backup programs, and anti-virus programs. 3. If you have Outlook Web Access (OWA) for Exchange Server 5.5 or Active Server Components for Exchange Server 5.0 and you have any custom Active Server pages installed, make backups of those custom Active Server pages. 4. Insert the Exchange Server CD-ROM, and then start Exchange Server Setup. Click Add/Remove. 5. If the Outlook Web Access check box is selected, click to clear the Outlook Web Access check box, and then run Setup to remove OWA. In Exchange 5.0, if the Active Server Components check box is selected, click to clear the Active Server Components check box, and then run Setup to remove Active Server Components. 6. After Setup finishes, delete the Exchsrvr\Webdata folder. 7. Run the Exchange Server service pack update. After you apply the update, reinstall OWA or Active Server Components if necessary, and then copy the custom Active Server Pages if necessary. 8. Reapply the Exchange Server service pack update. Additional query words: ====================================================================== Keywords : exc5 exc55 Technology : kbOutlookSearch kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbOWASearch kbOWA550 kbExchangeActiveServComp500 Version : WINDOWS:5.0,5.5; winnt:5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.