DOCUMENT:Q243155  02-APR-2000  [exchange]
TITLE   :XADM: Offline Address Book Download Does Not Work
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to download the offline Address Book by using an Exchange
Client or Outlook, the download may not work and the following error message may
be displayed:

   An error occurred while opening the Microsoft Exchange offline address book
   files on the Microsoft Exchange Server. See your administrator.

After you click OK, the following error message is displayed:

   Unable to download the Offline Address Book. The Microsoft Exchange Address
   Book could not be accessed.

MORE INFORMATION
================

Perform the following steps to troubleshoot this problem:

1. Attempt to download the offline Address Book while you are logged on with the
   Exchange Server service account. If you can successfully download the offline
   Address Book while you are logged on to a mailbox with the credentials of the
   Exchange Server service account, the Exchange Server service account may have
   been given Search permissions on the Organization, Site, or Site
   Configuration containers.

2. If this problem does not affect Outlook version 8.03 and later, make sure
   that on the Offline Address Book tab of the DS Site Configuration properties,
   the "Microsoft Exchange 4.0 and 5.0 compatibility" option is selected. If
   this option is not selected when the offline Address Book is generated, the
   error message in the "Symptoms" section of this article is displayed with
   Exchange Clients 4.0 and 5.0 and Outlook versions earlier than Outlook
   version 8.03.

3. For testing purposes, create a new Recipients container and place a small
   number of recipients in this container. Click the Configuration container,
   double-click DS Site Configuration, and then click the Offline Address Book
   tab. Remove all of the containers from the list, add the new Recipients
   container, and then click Generate All. This helps you determine whether or
   not the issue is Address container specific.

4. In the Exchange Server Administrator program, click the Configuration
   container, double-click DS Site Configuration, click the Offline Address Book
   tab, and then select another server in the site as the offline Address Book
   server. Add any Address containers that you want to the list, and then click
   Generate All. This step helps you determine whether or not the issue is
   server specific.

5. If step 4 resolves the problem, there may be a problem with the public
   information store on the original offline Address Book server. You may
   resolve the problem with the public information store if you run the Isinteg
   utility. Microsoft highly recommends that you contact Microsoft Product
   Support Services before you run any offline utility against an Exchange
   Server database.

Additional query words:

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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