DOCUMENT:Q244824  27-NOV-1999  [exchange]
TITLE   :XADM: Personal Distribution Lists Missing After Running MBClean
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2
OPER/SYS:
KEYWORDS:exc55 exc55sp1 exc55sp2

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2 
-------------------------------------------------------------------------------

SYMPTOMS
========

After the Mailbox Cleanup Agent (MBClean) utility finishes running, personal
distribution lists (created by using Outlook 2000 clients) are missing.

CAUSE
=====

The MBClean utility was not designed to recognize personal distribution lists as
special items.

RESOLUTION
==========

Install Exchange Server version 5.5 Service Pack 3 (SP3) and Mailbox Manager
(included with SP3). By using Mailbox Manager, you can specify the folders that
are not to be scanned. If the Contacts folder is not scanned, personal
distribution lists that are stored there are not deleted.

MORE INFORMATION
================

After you upgrade to Outlook 2000, clients can create personal distribution
lists in the Contacts folder on the server. This feature was not available
before Outlook 2000, and was not taken into account when the MBClean utility was
created. If the MBClean utility version 1.93 or earlier is run on a server that
contains these distribution lists, it removes them, based on the policies that
are in place for other mail messages. The MBClean utility version 1.93 or
earlier ignores other special items, such as Contacts, Calendar Events, and
Tasks, but does not ignore personal distribution lists.


Additional query words:

======================================================================
Keywords          : exc55 exc55sp1 exc55sp2 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2
Version           : winnt:5.5,5.5 SP1,5.5 SP2
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.