DOCUMENT:Q244976 06-AUG-2002 [exchange] TITLE :XADM: Event ID 1197 and 1005 When Starting the Information Store PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start the information store (Store.exe), it does not start, and the following events appear in the event log: Event ID: 1197 Source: MSExchangeIS Private Type: Error Category: General Description: Database is too new to be upgraded. Event ID: 1005 Source: MSExchangeIS Private Type: Error Category: General Description: Unable to start the Microsoft Exchange Information Store. Error 0x451. Although the information store does not start, the information store databases are not damaged. CAUSE ===== This problem occurs when you perform one of the following actions: - You restore a Store.exe file earlier than version 5.5.2651.32 after the information store databases have already been upgraded to version 2.45. - You restore a Store.exe file earlier than version 5.5.2652.68 after the information store databases have already been upgraded to version 2.46. These earlier versions of the Store.exe file do not support the new database formats. RESOLUTION ========== To resolve this problem: - If the information store databases have already been upgraded to version 2.45, restore version 5.5.2651.32 or later of the Store.exe file, and then attempt to start the information store again. - If the information store databases have already been upgraded to version 2.46, restore version 5.5.2652.68 or later of the Store.exe file, and then attempt to start the information store again. MORE INFORMATION ================ When you apply version 5.5.2651.32 or later of the Store.exe file on an Exchange Server computer, and then start the information store, the information store databases are automatically upgraded to a new format, and the following events appear in the event log: Event ID: 1185 Source: MSExchangeIS Private Type: Information Category: General Description: Successfully upgraded database to version . Event ID: 1185 Source: MSExchangeIS Public Type: Information Category: General Description: Successfully upgraded database to version . where is 2.45 if you applied a Store.exe file earlier than version 5.5.2652.68, or 2.46 if you applied version 5.5.2652.68 or later. After the databases have been upgraded to version 2.45, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. Similarly, after the databases have been upgraded to version 2.46, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than the above versions, and then attempt to start the information store, you experience the behavior described in the "Symptoms" section, but the information store databases are not damaged. Additional query words: upgrader ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.