DOCUMENT:Q245664  06-AUG-2002  [exchange]
TITLE   :XADM: Exchange Backup Doesn't Work from Terminal Server Client
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5, used with:
    - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

If you perform a backup of an Exchange Server database by using the Microsoft
Windows NT Backup program from a Terminal Server Client session, the following
error message may be displayed:

   The Microsoft Exchange service on <server_name> has reported an error.
   Check the event log for more information.

The following event is logged in the application event log:

   Event Source: NTBackup
   Event ID: 8010
   Description:
   Microsoft Exchange services returned 'c7ff000d' from a call to 'BackupRead()'
   additional data ' - '

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

To work around this issue, do not use the Windows NT Backup program from a
Terminal Server Client session. Run the Windows NT Backup program on the local
Exchange Server computer or perform a remote backup from another server by using
the Windows NT Backup program.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Exchange Server 5.5 Service Pack 4.


Additional query words:

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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