DOCUMENT:Q245742 11-NOV-2000 [exchange] TITLE :XCON: MTA Stops Responding--Access Violation e0020004 PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The Microsoft Exchange Server Message Transfer Agent (MTA) stops responding with a Dr. Watson error in the Emsmta.exe process. This usually happens during replication with other sites. Event ID 9405 is written to the event log. The following is a stack trace from the failure: FramePtr RetAddr Param1 Param2 Param3 Function Name 00 00defb08 004029bd e0020004 00000000 00000000 KERNEL32!RaiseException+0x6a 01 00defb2c 0047e7ee 000006c2 00000000 00000001 EMSMTA!sbpiwacs+0x85 [ sbnilnt.c @ 254 ] 02 00defb4c 00578e88 77fa0011 00000000 00de0011 EMSMTA!oeprtidy+0xaf [ oentdmod.c @ 9100 ] 03 00defd7c 0057994a 038080d0 00000000 ffffffff EMSMTA!oepnrasd+0x3aa [ sbndudyc.c @ 3281 ] 04 00defdc4 00409c7b 038f7d00 00defe80 00defe68 EMSMTA!MtaToMtaRPC+0xf2 [ sbndudyc.c @ 3797 ] 05 00defe14 00409665 00defe80 038f0013 00defe68 0x00409c7b 06 00defe38 004b81c7 00defe80 038f0013 00600000 0x00409665 07 00defe78 0046fcce 038f7d00 03808a90 00defea4 EMSMTA!sbpcdout+0x1e5 [ sbn1.c @ 1906 ] 08 00defe88 004b91ca 00defe9c 03808c10 03808a90 EMSMTA!sbpcmtmg+0x79 [ sbnmruz.c @ 1245 ] 09 00defea4 004b900b 038000ff 00000000 03808c1c EMSMTA!sbprwork+0xa3 [ sbnmruz.c @ 824 ] 0a 00defed0 0046fcbe 03808c10 00000001 00deff24 EMSMTA!sbprrecv+0xf8 [ sbnmruz.c @ 616 ] 0b 00defee4 004236df 00deff24 03808c1c 03800000 EMSMTA!sbpcmtmg+0x69 [ sbnmruz.c @ 1245 ] 0c 00defefc 0049414e 00000000 00deff24 00000002 EMSMTA!sbpwsend+0x11c [ sbnw.c @ 1106 ] 0d 00deff2c 00482aea 77f0178e 77f1c697 00144f70 0x0049414e 0e 00deff94 00481fea 77f9b830 00144f70 00000155 EMSMTA!sbpwinit+0xaf8 [ sbnw.c @ 3810 ] 0f 00deffa8 77dd8cee 00000001 00144f78 ffffffff EMSMTA!sbpisvep+0xcf [ sbnisvc.c @ 826 ] RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.