DOCUMENT:Q245837 30-APR-2002 [exchange] TITLE :XFOR: Incomplete Dirsync from Lotus Notes to Exchange Server PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Exchange Server version 5.5 experiences directory synchronization (dirsync) problems on entries from Lotus Notes to Exchange Server. Message flow and dirsync from Exchange Server to Notes works fine, but only a partial dirsync occurs from Notes to Exchange Server. The application logs report no errors and the Exchange Connectivity Controller log browser reports more entries are exported than the actual amount of entries in the Lotus Notes Address Book. Copying the Person documents to a new Address Book does not resolve the problem. CAUSE ===== The Lotus Notes Address Book is corrupted. The Exchange Notes Connector cannot read the Foreign DirSync Allowed field from the Notes Address Book correctly. It reads some entries as No even though they appear as Yes in the Address Book. WORKAROUND ========== To work around this problem: 1. In the Notes administrator program, open the document properties for user entries that were not exported during dirsync, and change the Foreign Directory Sync field value from Yes to No, and then save the document. 2. Change the same value back from No to Yes, and then save the document again. 3. Run dirsync from Notes to Exchange Server. If the user appears in Exchange Server, you can repeat the same process on other Lotus Notes Person documents that are not being exported. MORE INFORMATION ================ In some Lotus Notes environments, Address Books are replicated to all servers to keep a standard Address Book synchronized. Sometimes during that process, because of external circumstances such as network problems, the Address Book can become corrupted. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: Exch, names.nsf, propagated ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.