DOCUMENT:Q246079 01-JUN-2001 [exchange] TITLE :XADM: ISINTEG -PRI -FIX -TEST FOLDER Incomplete w Orphan Folders PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The Isinteg utility continually loops around certain folders in the information store if you run it by using the following command line: isinteg -pri -fix -detailed -verbose -l isinteg.log -test folder The following is a sample log file: Microsoft Exchange Information Store Integrity Checker v5.5.2448.0 Copyright (c) 1986-1997 Microsoft Corp. All rights reserved. Started: 09/15/98 14:27:46 Server name: SERVER1 Store path: e:\EXCHSRVR\MDBDATA\PRIV.EDB Store size: 11795439616 bytes Output log: isinteg.log Check mode: check and fix Options: -pri -fix -detailed -verbose -l isinteg.log -test folder Starting test 1 of 3, 'reference table construction' Finished reference table construction. Time: 0h:0m:3s Starting test 2 of 3, 'Folder' Warning: MsgFolder 56 (Fid=0001-00000000A333, Mid=0001-000001A156D9, Inid=0001-000001BA5241): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList. Warning: MsgFolder 66 (Fid=0001-00000000A676, Mid=0001-0000018A9B31, Inid=0035-00000228EA45): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList. The log continues until it reaches the following point: Warning: MsgFolder 128 (Fid=0001-0000000A617D, Mid=0001-0000019F533A, Inid=0035-000002582304): Prop ptagSiteID(67F80102) was not found in the ptagMsgPropList. Warning: Folder 1317 (Fid=0001-0000000A6703) "Inbox": RootFid is corrupted beyond redemption. Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Fixed The invalid entry in ptagRootFid with correct value. Error: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Error ecNotFound-MAPI_E_NOT_FOUND processing this folder At this point, the Isinteg utility returns to the first folder and starts again. This looping continues until the log file consumes all of the available disk space, at which point the Isinteg utility finally stops. CAUSE ===== The Isinteg utility cannot remove orphaned folders (folders that don't have a parent or root folder associated with them), so the utility returns to the beginning of the folders list. In the sample in the "Symptoms" section of this article, the folder with the ID of 0001-0000000A6703 does not have a parent or root folder associated with it, so it is orphaned, and triggers this looping behavior. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store After the you apply the fix, if you run the new version of the Isinteg utility against the information store, the utility logs the following information: Warning: Folder 1317 (Fid=0001-0000000A6703) "Inbox": RootFid is corrupted beyond redemption. Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Fixed The invalid entry in ptagRootFid with correct value. Fix: Folder 1317 (Fid=0001-0000000A6703) "Inbox": Removed the folder hierarchy rooted at this from the database because the Root does not exist. After all of the folders have been checked, the Isinteg utility finishes successfully. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.