DOCUMENT:Q246253 01-JUN-2001 [exchange] TITLE :XADM: Site Folders Deleted for Exchange Sites in the Directory PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Site folders are deleted for Exchange Server sites that exist in the directory. Servers experiencing this issue may have messaging clients that have difficulties accessing Schedule+ free and busy information and offline Address Books for specific sites in the Exchange Server organization. Users may receive a message similar to the following: Unable to update public free/busy data. The contents of this public folder are currently unavailable. Either the Microsoft Exchange Server computer servicing this public folder is down or the public folder has not been replicated to this site. See your administrator. -or- An error occurred while opening the Microsoft Exchange offline address book files on the Microsoft Exchange Server. See your administrator. If diagnostic logging levels are turned to Maximum for Replication Site Folders in the public information store, you may see events similar to the following when you start the information store: Event ID: 3051 Source: MSExchangeIS Public Type: Information Category: Replication Site Folders Description: The unused site folder (1b4-7) NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=ORGANIZATION/ou=SITE-NAME was deleted. -and- Event ID: 3051 Source: MSExchangeIS Public Type: Information Category: Replication Site Folders Description: The unused site folder (1b4-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\EX:/o=ORGANIZATION/ou=SITE-NAME was deleted. CAUSE ===== A process within the information store compares a sorted list of Exchange Server sites (obtained from the directory) to a sorted list of Exchange Server sites present in the public information store (obtained by a query to the information store). These two lists are not sorted by the same string comparison operation, which results in two lists that differ slightly (usually a difference which affects sites with special characters, such as the hyphen character). RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.