DOCUMENT:Q246741 11-NOV-2000 [exchange] TITLE :XADM: Admin Doesn't Export NT Accounts in Multiple Domains PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you export directory objects through the Exchange Server Administrator program by clicking Directory Export on the Tools menu, you may receive the following information in the .csv file: ?\UNKNOWN Primary Windows NT Accounts However, the Administrator program displays the Microsoft Windows NT user account when you view the mailbox properties. CAUSE ===== This behavior may occur when the Exchange Server service account, the Administrator account, and the Windows NT user accounts associated to the mailboxes are in different Windows NT domains that are not two-way trusted domains, as in the following scenario: Domain1 contains the Exchange Server and service account Domain2 contains the Exchange Administrator account Domain3 contains the User accounts Domain1 trusts Domain2 and Domain3 Domain3 trusts Domain2 Domain2 trusts no domain RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.