DOCUMENT:Q247084 01-JUN-2001 [exchange] TITLE :XADM: Information Store Stops with Access Violation PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The information store may stop with an access violation while trying to resolve a public folder conflict. The following events may be written to the Windows NT Server application event log: Event ID 3089 MSExchangeIS Public Warning Replication Error Error 0x4db occurred while processing an incoming replication message Event ID 3090 MSExchangeIS Public Warning Replication error Error 1243 occurred while processing an incoming replication message. Folder: (df-FB97) IPM_SUBTREE\Internet Newsgroups\microsoft\public\windowsnt\apps Message: 1-BBB6B5, NULL Test User : This is a just a message : 6/23/99 2:50:01 PM RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: crash drwtsn32 hang stop public folder folders ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.