DOCUMENT:Q247086 22-JUN-2001 [exchange] TITLE :XWEB: Outlook Web Access Error Message: Failed to Get Inbox PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you log on to a Microsoft Exchange Server computer by using Outlook Web Access (OWA), the following error message may be displayed: Failed to get Inbox. CAUSE ===== The Mapisvc.inf file, which is located in the Winnt\System32 folder, has been modified or is missing. RESOLUTION ========== Either replace the Mapisvc.inf file with an unmodified copy of the original file, or add the following sections to the file: [EMS_MDB_private] PR_PROVIDER_DLL_NAME=EMSMDB.DLL PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_DEFAULT_STORE|STATUS_PRIMARY_STORE 66090003=0C000000 660A0003=01000000 34140102=5494A1C0297F101BA58708002B2A2517 PR_DISPLAY_NAME=Private Folders PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store [EMS_DSA] PR_DISPLAY_NAME=Microsoft Exchange Directory Service PR_PROVIDER_DISPLAY=Microsoft Exchange Directory Service PR_PROVIDER_DLL_NAME=EMSABP.DLL PR_RESOURCE_TYPE=MAPI_AB_PROVIDER MORE INFORMATION ================ The Mapisvc.inf file is created during the installation of Exchange Server. You may be able to solve this problem by copying the Mapisvc.inf file from another Exchange Server computer. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3 Version : WINDOWS:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.