DOCUMENT:Q247087  22-JUN-2001  [exchange]
TITLE   :XWEB: Error Message: Unable to Get Public Folder
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:5.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 
 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to access public folders using Outlook Web Access (OWA), you may
receive the following error message:

   Unable to get public folder.

CAUSE
=====

The Mapisvc.inf file located in the Winnt\System32 folder on the Exchange Server
computer has been modified or is missing.

RESOLUTION
==========

Replace the file with an unmodified copy of the original or add the following
section to the existing file:

   [EMS_MDB_public]
   PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
   PR_PROVIDER_DLL_NAME=EMSMDB.DLL
   PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
   66090003=06000000
   660A0003=03000000
   34140102=78b2fa70aff711cd9bc800aa002fc45a
   PR_DISPLAY_NAME=Public Folders
   PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store

MORE INFORMATION
================

The Mapisvc.inf file is created during the installation of Microsoft Exchange
Server. Replacing this file with one from another Exchange Server computer may
solve this specific problem.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3
Version           : WINDOWS:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.