DOCUMENT:Q248987 24-APR-2002 [exchange] TITLE :XCLN: Out of Office Rule Does Not Work w/ Prohibit Send Option PRODUCT :Microsoft Exchange PROD/VER::4.0,5.0,8.0,8.01,8.02,8.03,8.04,8.1,8.2,SR-1 Enterprise Update OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 - Microsoft Exchange Windows NT client, versions 4.0, 5.0 - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 - Microsoft Outlook, Exchange Server Edition, version 8.0 - Microsoft Outlook for Macintosh, Exchange Server Edition, versions 8.0, 8.1, 8.2 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03, 8.04, SR-1 Enterprise Update ------------------------------------------------------------------------------- SYMPTOMS ======== When a Microsoft Exchange Server recipient receives an e-mail message and their Out of Office (OOF) rule is turned on, the OOF rule may not work. The recipient may also be prompted to turn off the OOF rule every time that they start the Microsoft Exchange client or Microsoft Outlook. Even after the recipient turns off the OOF rule, the rule may still be turned on. (To see that this is so, the recipient can view the Out of Office Assistant command on the Tools menu.) CAUSE ===== The recipient's mailbox may have the Prohibit Send option set to a limit that has been reached. RESOLUTION ========== To resolve this issue, follow these steps: 1. Start the Microsoft Exchange Server Administrator program. 2. Open the recipient's mailbox properties. 3. On the Limits tab, increase the Prohibit Send value to allow the recipient to send e-mail messages successfully. 4. Log on to the recipient's mailbox and turn off the OOF rule. 5. On the Tools menu, click Out of Office Assistant to turn on the OOF rule again. Additional query words: process fire ====================================================================== Keywords : Technology : kbHWMAC kbOSMAC kbOutlookSearch kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbOutlook97 kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 kbOutlookMacSearch kbOutlook801 kbOutlook802 kbOutlook803 kbOutlook804 kbOutlook97EntSR1 kbExchange400NT kbExchange500NT kbOutlook800Mac kbOutlook810Mac kbOutlook820Mac kbExchange400Win95 kbExchange500Win95 Version : :4.0,5.0,8.0,8.01,8.02,8.03,8.04,8.1,8.2,SR-1 Enterprise Update Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.