DOCUMENT:Q249046 18-MAY-2001 [exchange] TITLE :XADM: Exchange Setup Doesn't Work; Error 0xC002041D PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:2000; winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 - the operating system: Microsoft Windows 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== Exchange Server Setup on a member server may not work and you may receive the following error message: While attempting to start the Microsoft Exchange Event Service, the following error was encountered: The service did not respond to the start or control request in a timely fashion Microsoft Windows NT ID no:0xc002041D The Windows 2000 or Windows NT Event Viewer may display the following Event ID: Event ID: 4 Category: General Source: MSexchangeES Type: Error Description: An unexpected OS error occurred. Error Returned was [5]. Access Denied CAUSE ===== The Exchange Server service account does not have the required permissions. RESOLUTION ========== To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group. MORE INFORMATION ================ The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group. Additional query words: windows 2000 ====================================================================== Keywords : exc55 Technology : kbwin2000Ssearch kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : WINDOWS:2000; winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.