DOCUMENT:Q249712 18-MAY-2001 [exchange] TITLE :XADM: Setup Stops When Installing Exchange 5.5 on Windows 2000 PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:2000; winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 - the operating system: Microsoft Windows 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Exchange Server version 5.5 on a computer running Windows 2000 Advanced Server and join an existing Exchange Server 5.5 site, setup may stop responding during directory replication. The following event may be displayed in the Windows 2000 Event Viewer: Event ID: 1005 Type: Error Microsoft Exchange Directory ID: c1010aae Unexpected error 0xc0040000. The object cannot be found in the directory. This may be because replication has not completed. CAUSE ===== The Exchange Server service account does not have the required permissions. RESOLUTION ========== To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group. MORE INFORMATION ================ The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group. Additional query words: 0xc0040000, event id: 1005, c1010aae ====================================================================== Keywords : exc55 Technology : kbwin2000AdvServSearch kbwin2000Ssearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbWinAdvServSearch Version : WINDOWS:2000; winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.