DOCUMENT:Q249895  26-JUN-2002  [exchange]
TITLE   :XCON: MTA Stops, Event ID 3057 Appears When You Start Store
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange 2000 Server 
 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to start either the information store or the Microsoft Mail
Interchange (MSMI) service in Microsoft Exchange Server 5.5, the message
transfer agent (MTA) may stop responding (crash) and Event 3057, with a
description similar to the following, may appear in Event Viewer:

   Event ID: 3057
   Description: Initialization failed. Error encoding global domain ID in
   directory. Error code %1. [%2 %3 %4 %5] (16)

You may also receive the following error message:

   Some objects are missing from the boot environment, please re-load missing
   files from the BOOTENV directory on the CD. Database contains serious errors
   and cannot be automatically repaired.

CAUSE
=====

This behavior can occur when a file from the Mtadata folder is absent or
corrupted.

RESOLUTION
==========

To resolve this behavior, follow these steps:

1. If it is still running, stop the MTA service.

2. Copy all the files from the Mtadata folder on the installation CD-ROM to the
   Mtadata folder in Exchange Server, with the exception of the files
   Db000001.dat through Db000027.dat.

   NOTE: Make sure that you copy the Mtadata folder files from the correct
   processor platform.

3. For each of the new files, remove the read-only attribute.

4. Re-apply the appropriate Exchange 5.5 Service Pack to ensure that the files
   copied from the Exchange 5.5 installation CD-ROM match the Service Pack level
   of the MTA binaries in the Exchsrvr\bin folder.

5. At a command prompt from the \Exchsrvr\bin directory, run "mtacheck" (without
   the quotation marks).

6. When Mtacheck completes, it should display "Database clean, no errors
   detected." Restart the MTA.

Additional query words:

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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange2000Search kbExchange2000Serv
Version           : :5.5
Issue type        : kbprb

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