DOCUMENT:Q251388  27-OCT-2000  [exchange]
TITLE   :XCLN: Schedule+ User Calendar Opens Blank Outlook Calendar
PRODUCT :Microsoft Exchange
PROD/VER:MACINTOSH:8.0; WINDOWS:2000,7.0a,7.5,97,98
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0 
 - Microsoft Schedule+, versions 7.0a, 7.5 
 - Microsoft Outlook 2000 
 - Microsoft Outlook 97 
 - Microsoft Outlook 98 
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SYMPTOMS
========

If you try to open a Microsoft Schedule+ user's calendar by clicking Open on the
File menu, and then clicking Other User's Folder, a blank Microsoft Outlook
calendar may be displayed instead.

For example, if user A is a Schedule+ user and user B is an Outlook user, when
user B clicks Open on the File menu, clicks Other User's Folder, and then clicks
the user A Calendar folder, the user A calendar isn't displayed as a Schedule+
calendar as expected. Instead, the User A calendar is displayed as an Outlook
calendar and is blank.

CAUSE
=====

The Schedule+ user's mailbox has been accessed by using Outlook. This creates an
Outlook Calendar folder, which is displayed as the Schedule+ user's calendar.

RESOLUTION
==========

To resolve this issue:

1. Log on as the Schedule+ user, and then start the Microsoft Exchange Client
   version 5.0.

2. Delete the Calendar folder.

3. Log on as an Outlook personal computer user, and then open the Schedule+
   calendar. The Schedule+ calendar is displayed.

MORE INFORMATION
================

If the Schedule+ user migrates to Outlook, that user should start Outlook the
first time by using the /resetfolders command line switch.

For additional information about other command-line switches, click the article
number below to view the article in the Microsoft Knowledge Base:

   Q182112 OL98: Additional Command-Line Switches

Additional query words: OL97 OL98 OL20

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbOutlookSearch kbExchangeSearch kbZNotKeyword2 kbOutlook2000Search kbScheduleSearch kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlookMacSearch kbSchedule700a kbSchedule750 kbOutlook800Mac
Version           : MACINTOSH:8.0; WINDOWS:2000,7.0a,7.5,97,98
Issue type        : kbprb

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