DOCUMENT:Q252689 10-NOV-2000 [exchange] TITLE :XCON: Extended Characters in Attachment Names Are Mishandled PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If messages contain extended characters (for example, a German umlaut) in attachment names and are sent from Novell GroupWise to Exchange Server, the messages are rejected by the Microsoft Exchange Connector for Novell GroupWise and moved to the Bad folder. The following events may be logged in the application event log: ID 6067 MSExchangeGWRtr, Error General, Failed to move file '\\ce-nw5\sys\mail\gwdom\wpgate\api\ATT_OUT\Z(tm)s"".txt' to \\NEWYORK-1\connect$\exchconn\gwrouter\GW2MEXA\Z(tm)s"".txt' The system error code is 2 , The system cannot find the file specified. Event ID 6067 MSExchangeGWRtr, Error General, Failed to move file '\\ce-nw5\sys\mail\gwdom\wpgate\api\ATT_OUT\u.txt' to '\\NEWYORK-1\connect$\exchconn\gwrouter\GW2MEXA\u.txt' The system error code is 1113, No mapping for the Unicode character exists in the target multi-byte code page. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.