DOCUMENT:Q253564 28-MAY-2000 [exchange] TITLE :XFOR: GroupWise Migration Creates Duplicate Folders in Outlook PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== After you migrate a Novell GroupWise mailbox to Exchange Server 5.5, when you open the new Exchange Server mailbox in Microsoft Outlook, there may be multiple default folders. For example, the new Exchange Server mailbox may contain the following folders: - Calendar - Calendar1 - Tasks - Tasks1 - Journal - Journal1 CAUSE ===== This problem can occur if the GroupWise user gained access to the GroupWise mailbox by using Outlook. When Outlook opens the GroupWise mailbox, Outlook creates the default Outlook folders (Tasks, Journal, Calendar, and so on) in the user's mailbox in the Novell server message store. When you migrate these folders from GroupWise to Exchange Server, they are treated as regular folders. When you start Outlook to gain access to the new Exchange Server mailbox, Outlook creates the default Outlook folders. A naming conflict occurs, and Outlook renames the default folders. WORKAROUND ========== To work around this problem: 1. Before you migrate GroupWise mailboxes, have the GroupWise users open their mailboxes by using the default Novell GroupWise client and delete any default Outlook folders. 2. Delete the migrated GroupWise folders from Outlook after you migrate the GroupWise mailboxes. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5. Additional query words: ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.