DOCUMENT:Q253638 05-MAR-2000 [exchange] TITLE :XADM: Mailbox Manager Does Not Install, (80004005) PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 SP3 OPER/SYS: KEYWORDS:exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== If you install Microsoft Exchange Server Mailbox Manager, you may receive the following error message: Unable to Install Mailbox Agent,(80004005) The following event ID may be logged in the application event log: Event ID:2037 Source: MSExchangeSA Category: General Type: Error Description: The File Version of "\address\GWISE\i386\gwxpxgen.dll" on the local server is not current. Unable to Locate a correct version on any server in the site. CAUSE ===== The proxy address generator may not properly generate a GroupWise address for the mailbox agent. WORKAROUND ========== To work around this problem, use the following steps to install Mailbox Manager: 1. Start the Exchange Server Administrator program. 2. Click to expand the Site object, click Configuration, click Site Addressing, and then click Properties. 3. Click the Site Addressing tab. 4. Click to clear the "GroupWise e-mail address" check box, and then click Apply. 5. IMPORTANT STEP: When you are prompted to "Remove this address from all existing recipients," click No. 6. Run Setup for Mailbox Manager. 7. Click to expand the Site object, click Configuration, click Site Addressing, and then click Properties. 8. Click to select the "GroupWise e-mail address" check box, and then click Apply. 9. IMPORTANT STEP: When you are prompted to "Add this address to all existing recipients," click No. Additional query words: MBClean Mailbox Agent Addins ====================================================================== Keywords : exc55sp3 Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3 Version : winnt:5.5 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.