DOCUMENT:Q255888 23-OCT-2000 [exchange] TITLE :XFOR: Migration from MS Mail to Exchange Server Does Not Work PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:3.2,3.2a,3.5; winnt:5.0,5.5 OPER/SYS: KEYWORDS:exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.5 - Microsoft Mail for PC Networks, versions 3.2, 3.2a, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to migrate more than one user from a Microsoft Mail (MS Mail) postoffice to an Exchange Server 5.0 or 5.5 computer, the e-mail messages may not be migrated and the following event ID 7044 error message may be logged in the Application event log: Event ID: 7044 Source: MSExchangeMig Type: Error Category: None Description: Internal failure communicating with MAPI Spooler. Account %1. Return code 80004005. The user accounts and mailboxes are created in Exchange Server, but the e-mail itself is not migrated. If you migrate one user at a time, migration works. CAUSE ===== This issue can occur if you are logged on as a user that has Service Account Administrator permissions in Exchange Server. RESOLUTION ========== To resolve this issue, log on as a user that has the Permissions Administrator role selected in Exchange Server at the organization, site, and configuration levels to perform a migration of more than one user at a time. If a user with these permissions does not exist, either use an existing Microsoft Windows NT account or create a new Windows NT account and add the correct permissions: 1. In the Exchange Server Administrator program, click the Organization object, and then click the Permissions tab. 2. Click Add, and then add the user to the Windows NT accounts with permissions. 3. Click the user, and then click Permissions Admin in the Roles list. 4. Perform the preceding steps for the Site and Configuration objects. If you log on as a user that has the Permissions Administrator role selected at the organization, site, and configuration levels, you can migrate multiple users from MS Mail to Exchange Server at one time. Additional query words: ====================================================================== Keywords : exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN350 Version : WINDOWS:3.2,3.2a,3.5; winnt:5.0,5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.