DOCUMENT:Q256014 21-APR-2000 [pcmail] TITLE :PC WIN: SFS: Error Message: The Message Could Not Be Sent Due... PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.5; : OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.5 - Microsoft Outlook 97 - Microsoft Outlook 98 - Microsoft Outlook 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When users attempt to send a text message using Outlook 97, Outlook 98, or Outlook 2000 with a profile that uses the Microsoft Mail information service, they may receive the following non-delivery report (NDR) immediately: From: System Administrator To: administrator Sent: Wednesday, March 01, 2000 2:07 PM Subject: Undeliverable: Test message Your message did not reach some or all of the intended recipients. Subject: Test message Sent: 3/1/2000 2:07 PM The following recipient(s) could not be reached: administrator on 3/1/2000 2:07 PM The message could not be sent due to an unknown failure. Try sending the message again. If the message cannot be sent, contact your administrator. NOTE: If users attempt to send a text message with the Microsoft Mail Client for MS-DOS (Mail.exe) or the Microsoft Mail client for Windows, the message successfully reaches its destination. However, messages sent with attachments with all clients fail. CAUSE ===== The Att subfolder of the postoffice database is missing or damaged. RESOLUTION ========== If the Att subfolder is missing or damaged, you may need to restore it and all of its 16 subfolders from a valid backup. If a backup is not available, you can recreate the folders manually. To do so, from a command prompt: 1. Change to the root of the postoffice database. This is usually drive M. 2. Create the ATT folder by using the makedir or md command. For example: md att 3. Change to the root of the ATT folder, for example: cd att 4. Create the Att subfolders by using the makedir or md command. The subfolders are: At0 At1 At2 At3 At4 At5 At6 At7 At8 At9 Ata Atb Atc Atd Ate Atf 5. Copy the Populate.msm file from another subfolder of the postoffice database to the root of the Att folder and all of the subfolders created in the previous steps. NOTE: If the folders must be rebuilt manually, you may have some users reporting errors when they open some of their messages with attachments. These users should request that the sender resend the message with the attachment. MORE INFORMATION ================ The Att folder is where message attachments are stored. The Populate.msm file is a placeholder file to ensure that the folder is not completely empty. Additional query words: ol97 ol98 ol2k winmail ====================================================================== Keywords : Technology : kbOutlookSearch kbMailSearch kbOutlook2000Search kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbMailPCN350 Version : WINDOWS:3.5; : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.