DOCUMENT:Q256245 25-JAN-2002 [exchange] TITLE :XADM: Mailbox Manager Deletes All Recurring Calendar Items PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Mailbox Manager to delete recurring Calendar items that are older than N days, all instances of a recurring appointment are deleted. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 4 Support Utilities. This Service Pack must be installed separately from the normal Service Pack 4 Setup. The path to run this update from the Exchange 5.5 Service Pack 4 CD is: \ENG\SERVER\SUPPORT\MBMNGR\SETUP\I386\SETUP.EXE. Additional query words: MCA ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.