DOCUMENT:Q259112 06-AUG-2002 [exchange] TITLE :XWEB: Error Message Occurs When You Download Attachments PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:kberrmsg exc55 exc55sp1 exc55sp2 exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you open attachments while using Outlook Web Access (OWA), you may receive the following error message: Internet Explorer cannot download... from . Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. please try again later. CAUSE ===== This issue can occur if you are using an RSA Security Dynamics ACE server, and you selected the "Deny Client the Ability to Cache SSL Content" option. RESOLUTION ========== To resolve this issue, click to clear the "Deny Client the Ability to Cache SSL Content" check box on the RSA Security Dynamics ACE server. MORE INFORMATION ================ For more information about the RSA Security ACE server, visit the following RSA Security Web site: http://www.rsasecurity.com Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: ====================================================================== Keywords : kberrmsg exc55 exc55sp1 exc55sp2 exc55sp3 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.