DOCUMENT:Q259212 11-JUN-2002 [exchange] TITLE :XCLN: Journaling Configured But Not Storing Data in Outlook 2000 PRODUCT :Microsoft Exchange PROD/VER:: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 2000 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== After you configure Outlook to use journaling, the journaling data is not stored in the Journal folder. CAUSE ===== This issue can occur if the path for the Item Log File value or Outlook Item Log File value that is located in the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal does not point to a valid folder location in the operating system file structure. For example, if the Item Log File value or Outlook Item Log File path is C:\Winnt on a Microsoft Windows 98 system, this issue occurs. RESOLUTION ========== To resolve this issue, modify the path in the Item Log File or Outlook Item Log File value to an accessible path in the operating system structure: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. 1. Start Registry Editor (Regedt32.exe). 2. Locate the Item Log File or Outlook Item Log File value under the following key in the registry: HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal 3. On the Edit menu, click String, type an accessible path in the operating system structure, and then click OK. 4. Quit Registry Editor. MORE INFORMATION ================ If you delete of the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Journal and then restart the client, the key is recreated with an accessible path. Additional query words: OL2000 ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook2000Search kbZNotKeyword3 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.