DOCUMENT:Q259269 22-JUN-2000 [pcmail] TITLE :PC NTMMTA: Error Message: Setup Has Encountered a Problem PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install the Microsoft Mail Multitasking MTA for Windows NT (NTMMTA) on a computer that is running Microsoft Windows NT Server version 4.0 with the latest version of the Setup.exe file, you may receive the following error message: Setup has encountered a problem. Please report File='COMMON\INF01.C',Line=253 to Microsoft Product Support Services. CAUSE ===== This issue can occur if you start Setup by double-clicking the Setup.exe file. RESOLUTION ========== To resolve this issue: 1. Open a command prompt and change to the drive or folder that contains the NTMMTA setup disk. 2. At the command prompt, type the following: "setup" (without the quotation marks) MORE INFORMATION ================ For additional informations, click the article number below to view the article in the Microsoft Knowledge Base: Q180298 Setup of Windows NT MMTA on Windows NT 4.0 Does Not Complete Q139498 PC NTMMTA: Err Msg: Setup Has Encountered a Problem... Q135733 PC NTMMTA: Errors Installing on Unsupported Platforms Additional query words: mta nt4 floppy ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN350 Version : WINDOWS:3.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.