DOCUMENT:Q259506  24-JUN-2001  [exchange]
TITLE   :XWEB: Error Message Occurs When Outlook Web Access Is Installed
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:2000,5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Outlook Web Access, version 5.5, on platform(s):
    - the operating system: Microsoft Windows 2000 
 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you install Outlook Web Access on a computer that is running Windows 2000
Server, you may receive the following message:

   Setup has detected that you are not running a set of
   Windows NT related fixes required for Outlook Web Access.
   Please see the Release Notes for further instructions.

   Microsoft Exchange Server Setup
   ID no: c1037997

CAUSE
=====

This behavior can occur if Outlook Web Access was installed from the Microsoft
Select November 1997 Exchange Server 5.5 CD-ROM.

RESOLUTION
==========

To resolve this issue, either install the retail version of Outlook Web Access
or install the program from the Microsoft Developer Network (MSDN) CD-ROM.

WORKAROUND
==========

To work around this issue, follow these steps:

1. Copy the \i386 directory to a folder on the hard drive.

2. Rename Srvrmax.exe or Srvrmin.exe to Setup.exe.

3. Run Setup.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words:

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Keywords          :  
Technology        : kbOutlookSearch kbOWASearch
Version           : WINDOWS:2000,5.5
Issue type        : kbbug
Solution Type     : kbnofix

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