DOCUMENT:Q259541 01-JUN-2001 [exchange] TITLE :XADM: Store Hangs During Move Mailbox Process PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you perform a Move Mailbox procedure (or shortly after), the source or destination servers that are involved in the process may stop responding (hang). Clients that attempt to log on cannot finish logging on, and e-mail messages do not leave the Outbox for clients that are already logged on. CAUSE ===== This issue can occur because the information store regularly checks to determine whether a specified user is involved in a move-user operation before the information store allows certain activities (such as message delivery, or logging on). If no users are being moved, the check returns immediately with FALSE (this user is not being moved). If users are being moved, the information store enters a critical section object and scans a list of users who are being moved to determine whether the specified user is on the list. After information store scans the list, the thread exits the critical section. A specific condition exists, in which an information store thread enters a critical section, but does not exit the critical section before the information store thread returns from the function call. As a result, future threads that attempt to check the list of users that are being moved stop responding while the threads wait to enter the critical section object. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.