DOCUMENT:Q260198 16-MAY-2002 [exchange] TITLE :XCLN: NDR in Outlook 97 and Outlook 98 Using Reply to All Option PRODUCT :Microsoft Exchange PROD/VER::4.0,5.0,5.5 OPER/SYS: KEYWORDS:exc4 exc5 exc55kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 97 - Microsoft Outlook 98 - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you send a message to Exchange Server recipients by using a personal distribution list (DL) or Exchange Server DL, you may receive a non-delivery report (NDR) message that is similar to the following for many of the members of the DL: Your message did not reach some or all of the intended recipients. Subject: Message Subject -- April 3 Sent: 2000-04-03 8:38AM The following recipient(s) could not be reached: Doe, John on 2000-04-03 8:40 AM The message was undelivered because the specified recipient postal address was incorrect MSEXCH:MSExchangeIS:SITE1:SERVER1 CAUSE ===== This issue can occur in Microsoft Outlook 97 and Microsoft Outlook 98 if the following conditions exist when you send a message: - You send the message to a personal DL or Exchange Server DL and request a delivery receipt. - You open that message in the Sent Items folder, click "Reply to All", and then send the message. - A blue letter "i" is displayed in the original message icon in the Sent Items folder before you use the "Reply to All" option to reply to the message. This icon is displayed when one of the delivery receipts for the original message is opened. If this icon is not displayed for the message, an NDR message is not generated. When the blue "i" is displayed in the message icon in the Sent Items folder, a Messaging Application Programming Interface (MAPI) property is set on the message that prevents the delivery of the message to many of the DL recipients. If you use the Reply to All option after this MAPI property is set, an NDR message is generated. RESOLUTION ========== Outlook 97 ---------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The version of this fix should have the following file attributes or later: +--------------------------+ | File name | Version | +--------------------------+ | Outllib.dll | 8.4.0.6510 | +--------------------------+ NOTE: The download for this article is only available in French version. Outlook 98 ---------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +--------------------------+ | File name | Version | +--------------------------+ | Outllib.dll | 8.5.6510.0 | +--------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Outlook 97 and Microsoft Outlook 98. Additional query words: XADM outllib dll ====================================================================== Keywords : exc4 exc5 exc55 kbbuglist Technology : kbOutlookSearch kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 Version : :4.0,5.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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