DOCUMENT:Q260230  11-JUN-2002  [exchange]
TITLE   :XADM: Error 4294966090 When Starting Information Store
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

   Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

You may receive the following error messages when you start the Exchange Server
information store:

   The Microsoft Exchange Information Store service returned service specific
   error 4294966090.

The following events may be logged in the application event log and system event
log:

   Event Type: Error
   Event Source: ESE97
   Event ID: 145
   Description:
   MSExchangeIS (386) The database engine could not access the file called
   e:\exchsrvr\mdbdata.

   Event Type: Error
   Event Source: MSExchangeIS
   Event ID: 1120
   Description:
   Error Non-database file or corrupted database initializing the Microsoft
   Exchange Server Information Store database.

   Event Type: Error
   Event Source: MSExchangeIS
   Event ID: 5000
   Description:
   Unable to initialize the Microsoft Exchange Information Store service. Error
   Non-database file or corrupted database.

   Event Type: Error
   Event Source: Service Control Manager
   Event ID: 7024
   Description:
   The Microsoft Exchange Information Store service terminated with
   service-specific error 4294966090.

CAUSE
=====

This issue can occur if the DB Path value in the registry is incorrect for the
private or public information store.

RESOLUTION
==========

To resolve this issue, make sure that the DB Path value contains the full path
to the correct database in both of the following locations in the registry:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate

 - DB Path: REG_SZ:e:\exchsrvr\mdbdata\priv.edb

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersPublic

 - DB Path: REG_SZ:e:\exchsrvr\mdbdata\pub.edb

Additional query words:

======================================================================
Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.