DOCUMENT:Q260962 12-JUN-2001 [pcmail] TITLE :PC MMTA: Error Message: A Critical Error Has Occurred PRODUCT :Microsoft Mail For PC Networks PROD/VER::2.0,2.0a,2.1,2.1a,2.1b,2.1c,2.1d,2.1e,2.1x,2.x,3.0,3.0a,3.0b,3.1,3.1a,3.2,3.2a,3.5,3.x OPER/SYS: KEYWORDS:_IK ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 2.0, 2.0a, 2.1, 2.1a, 2.1b, 2.1c, 2.1d, 2.1e, 2.1x, 2.x, 3.0, 3.0a, 3.0b, 3.1, 3.1a, 3.2, 3.2a, 3.5, 3.x, PO2PO ------------------------------------------------------------------------------- SYMPTOMS ======== When the message transfer agent (MTA) attempts to move mail between postoffices, you may receive the following error message: A Critical Error has occurred Error Code=19FE Device Error=000D CAUSE ===== This issue can occur if the MTA attempts to modify a file and cannot. RESOLUTION ========== To resolve this issue: 1. Determine which file is the problem file: a. In the session log, find the error message. b. One line above the error, the drive that the error occurred on and the file that the MTA was attempting to modify should be displayed. If the error is not displayed or there is no logging, stop the MTA. c. Turn up logging by adding -q135z -v and -l. d. Start the MTA and let it run until the error occurs again. e. Stop the MTA and open the log. f. Find the error message. Above the error message, the file that the MTA was trying to open is displayed. 2. Try to rename the problem file to see if the file is corrupted or locked open. If you can rename the file, the file is corrupted and needs to be replaced or repaired, depending on the file. If the file is locked, you need to break the lock. 3. After you complete step 2, restart the MTA and make sure that the error message is gone. 4. If the error message does not reoccur, stop the MTA and remove the additional logging to prevent the session log from growing to large. Additional query words: ====================================================================== Keywords : _IK Technology : kbPTProdChange kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN300 kbMailPCN300a kbMailPCN310 kbMailPCN310a kbMailPCN300b kbMailPCN350 kbMailPCN210 kbMailPCN210a kbMailPCN210b kbMailPCN210c kbMailPCN210d kbMailPCN210e kbMailPCN200a kbMailPCN200 kbMailPCN2xSearch kbMailPCN3xSearch kbMailPCN21xSearch Version : :2.0,2.0a,2.1,2.1a,2.1b,2.1c,2.1d,2.1e,2.1x,2.x,3.0,3.0a,3.0b,3.1,3.1a,3.2,3.2a,3.5,3.x,PO2PO Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.