DOCUMENT:Q261160  06-AUG-2002  [exchange]
TITLE   :XADM: Error Message When Backing Up Exchange Server Remotely
PRODUCT :Microsoft Exchange
PROD/VER::2000,5.5
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
 - Microsoft Windows 2000 Server 
 - Microsoft Windows 2000 Advanced Server 
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SYMPTOMS
========

When you back up an Exchange Server 5.5 computer from a remote computer, the
status of the backup is "completed immediately". However, the backup report
lists the following error messages:

   Error: The Microsoft Exchange ServerA\Directory Directory Service is not
   started on the selected computer.
   Backup completed on <Date> at <Time>.
   Bytes: 0
   Time: 1 second
   Media name: "Media created <Date> at <Time>"

   Error: The Microsoft Exchange ServerA\Information Store Information Store
   service is not started on the selected computer.
   Backup completed on <Date> at <Time>.
   Bytes: 0
   Time: 1 second

In addition, the following event ID message is logged in the Application event
log:

   Event Type: Error
   Event Source: NTBackup
   Event Category: None
   Event ID: 8010
   User: N/A
   Computer: BackupSrv
   Description:
   Microsoft Exchange services returned 'Unable to perform the backup. Either you
   are not connected to the specified backup server or the service you are
   trying to backup is not running. ' from a call to 'BackupPrepare()'
   additional data 'ServerA'

CAUSE
=====

This behavior can occur if you did not click the "Enable NetBIOS over TCP/IP"
option on the WINS tab in the Advanced TCP/IP settings dialog box.

RESOLUTION
==========

To resolve this behavior, enable NetBIOS over TCP/IP:

1. Click Start, and then point to Settings.

2. Click "Network and Dial-up Connections".

3. Double-click the applicable Local Area Connection, and then click Properties.

4. In the Components pane, click "Internet Protocol (TCP/IP)", and then click
   Properties.

5. Click Advanced, click the WINS tab, and then click "Enable NetBIOS over
   TCP/IP".

6. Click OK to close all the dialog boxes.

STATUS
======

This behavior is by design.

Additional query words: 8010 backup exch2kp2w

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Keywords          : kberrmsg 
Technology        : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbExchangeSearch kbExchange550 kbZNotKeyword2 kbWinAdvServSearch
Version           : :2000,5.5
Issue type        : kbprb

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