DOCUMENT:Q262271 10-NOV-2000 [exchange] TITLE :XADM: Admin.exe Access Violation Attempting to Duplicate User PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you duplicate a template user by clicking Duplicate User on the File menu, the Admin.exe program may cause an access violation and may stop responding (or "crash"). An error message similar to the following is displayed: Admin.exe cause an access violation (0xC0000005) to occur at memory location (0xXXXXXXXX). CAUSE ===== This issue can occur if the template user resides on a server that is configured with an Active Directory Connector (ADC) Connection Agreement with a Microsoft Windows 2000 Active Directory and the template user is also a member of a distribution list. To determine whether you are encountering the issue that this article discusses, you need to use the Microsoft Exchange Server Administrator program in raw mode. WARNING: Using the raw mode of the Exchange Server Administrator program (admin /r) incorrectly can cause serious problems that may require you to reinstall Microsoft Windows NT Server and/or Microsoft Exchange Server. Microsoft cannot guarantee that problems resulting from the incorrect use of raw mode can be solved. Use raw mode at your own risk. 1. Start the Microsoft Exchange Server Administrator program in raw mode by typing the following at a command prompt: "c:\exchsrvr\bin\admin.exe /r" (without the quotation marks) 2. Check the raw properties of the template user (to do so, press SHIFT+ENTER) to determine if the raw properties contain an ADC_GLOBAL_NAMES attribute. This attribute only exists if the user is part of a recipients container for which an ADC Connection Agreement is configured. 3. Check the normal properties of the template user to determine whether that user is a member of any distribution lists. The Admin.exe program earlier than version 5.5.2652.56 does not properly duplicate a user who is a member of a distribution list and also contains the ADC_GLOBAL_NAMES attribute. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack WORKAROUND ========== To work around this issue, use a template user who does not belong to any distribution lists and manually add the new duplicated user to the distribution lists after the duplication. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.