DOCUMENT:Q263269 22-OCT-2000 [exchange] TITLE :XCLN: Error 53 Running Exchange Forms Designer PRODUCT :Microsoft Exchange PROD/VER::5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Windows NT client, version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Exchange Forms Designer 4.0 on a computer that is running Microsoft Windows NT Workstation 4.0, if you try to run Exchange Forms Designer, you may receive the following error message: Runtime Error 53 The installation itself finishes without any apparent problems. CAUSE ===== This issue can occur if the version of the Ctl3dv2.dll file in the %SystemRoot%\System folder on the computer is incorrect. Specifically, you need version 2.31.001 of the Ctl3dv2.dll file. RESOLUTION ========== To resolve this issue, copy version 2.31.001 of the Ctl3dv2.dll file to the %SystemRoot%\System folder. This file has a modified date stamp of 02/10/1997 and a size of 27,632 bytes. Depending on the products that are installed on the computer and the sequence of installation, the date stamp may be displayed as 02/20/1997 or some other date. The most important identifier for the Ctl3dv2.dll file is the version number. MORE INFORMATION ================ The Ctl3dv2.dll file is included with the Exchng4.cab file that is located in the Eng\Winnt\I386 folder on the Microsoft Exchange Client 5.0 CD. You can use Winzip Classic to extract this file. The following are the file details: - File Name: Ctl3dv2.dll - File Size: 27,632 bytes - Modified Date: February 10, 1997 - File Version: 2.31.001 - File Location: %SystemRoot%\System You can use the dynamic-link library (DLL) Help database on the following Microsoft Web site to search for DLL files: http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp (http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp) For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q108392 Definitions of the OLE 2.0 DLLs Q187839 XCLN: Runtime Error 367: Unable To Register Msriched.vbx Additional query words: ====================================================================== Keywords : Technology : kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3 kbExchange500NT Version : :5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.