DOCUMENT:Q263641 08-MAY-2002 [exchange] TITLE :XCON: Exchange Connector for Novell GroupWise Incorrectly Transl PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you use the Microsoft Exchange Connector for Novell GroupWise, you may experience problems converting Nordic characters. For example, if you send a message that contains Nordic characters from Microsoft Outlook 2000 through an Exchange Server 5.5 computer to a GroupWise recipient, when by the GroupWise client receives the message, the characters are not translated properly. This problem also occurs if a message that contains Nordic characters is sent from a GroupWise client to an Outlook 2000 recipient through an Exchange Server 5.5 computer. CAUSE ===== This problem can occur for the following reasons, all of which need to addressed for messages to be received correctly both on Exchange Server and GroupWise: - The GroupWise postoffice needs to have the code page 850 translation tables installed for the application programming interface (API) gateway. For further information, contact Novell Technical Support. - The following parameter needs to be added to the [LME-GWISE] section in the Exchconn.ini file in the Exchsrvr\Connect\Exchconn folder: GWCodePage=850 This parameter forces the gateway to use code page 850 for character translation to and from Exchange Server. You must restart the Exchange Connector for Novell GroupWise for this change to take effect. - The default locale on the Exchange Server computer needs to be changed to a Nordic code page, for example, Norwegian or Swedish. If you correctly implement the preceding three changes, you can solve most character translation problems. However, you may still experience problems with the combined character "AE" or "ae" (produced by ALT+0198 for the uppercase character or ALT+0230 for the lowercase character). These single characters may be translated to two characters, "AE" and "ae", respectively. To resolve this problem, apply the fix in the "Resolution" section of this article. This fix needs to be applied in conjunction with the preceding three changes. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Exchange Connector for Novell GroupWise +----------------------------+ | File name | Version | +----------------------------+ | Dispatch.exe | 5.5.2652.44 | +----------------------------+ | Gw2mex.exe | 5.5.2652.44 | +----------------------------+ | Gwrouter.exe | 5.5.2652.44 | +----------------------------+ | Lsdiajcl.exe | 5.5.2652.44 | +----------------------------+ | Lsdiamex.exe | 5.5.2652.44 | +----------------------------+ | Lsdiavm.exe | 5.5.2652.44 | +----------------------------+ | Lsdxa.exe | 5.5.2652.44 | +----------------------------+ | Lsmexdia.exe | 5.5.2652.44 | +----------------------------+ | Lsmexin.exe | 5.5.2652.44 | +----------------------------+ | Lsmexnts.exe | 5.5.2652.44 | +----------------------------+ | Lsntsmex.exe | 5.5.2652.44 | +----------------------------+ | Lsvmdia.exe | 5.5.2652.44 | +----------------------------+ | Mex2gw.exe | 5.5.2652.44 | +----------------------------+ | Ctreestd.dll | 5.5.2652.44 | +----------------------------+ | Dxagwise.dll | 5.5.2652.44 | +----------------------------+ | Dxamex.dll | 5.5.2652.44 | +----------------------------+ | Dxanotes.dll | 5.5.2652.44 | +----------------------------+ | Exconmsg.dll | 5.5.2652.44 | +----------------------------+ | Gwhc.dll | 5.5.2652.44 | +----------------------------+ | Lscms.dll | 5.5.2652.44 | +----------------------------+ | Lsldew.dll | 5.5.2652.44 | +----------------------------+ | Lsmexhc.dll | 5.5.2652.44 | +----------------------------+ | Lsmexif.dll | 5.5.2652.44 | +----------------------------+ | Lsntshc.dll | 5.5.2652.44 | +----------------------------+ | Lsqview.dll | 5.5.2652.44 | +----------------------------+ | Lsvmhc.dll | 5.5.2652.44 | +----------------------------+ | Lsxfm.dll | 5.5.2652.44 | +----------------------------+ | Ntsperf.dll | 5.5.2652.44 | +----------------------------+ | Ntspxgen.dll | 5.5.2652.44 | +----------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. Additional query words: ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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