DOCUMENT:Q263903 08-MAY-2002 [exchange] TITLE :XADM: ArcServe 6.5 Does Not Work After Installing ESE Fix PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 SP3 OPER/SYS: KEYWORDS:exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the Extensible Storage Engine (ESE) fix that is described in the following Microsoft Knowledge Base article Q254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes Cheyenne ARCserve 6.5 may not work when you back up Exchange Server databases. CAUSE ===== This problem can occur because a new Edbbcli.dll file (version 5.5.2652.31) is included in the ESE fix to resolve the issue that is described in the following Microsoft Knowledge Base article: Q243601 XADM: Backups Time Out on Large Databases when Database Scrubbing Is Enabled RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: ESE +---------------------------+ | File name | Version | +---------------------------+ | Edbbcli.dll | 5.5.2652.45 | +---------------------------+ WORKAROUND ========== To work around this problem, either remove the fix from the server that you want to back up or replace the Edbbcli.dll file with the Exchange Server 5.5 Service Pack 3 (version 5.5.2650.17) version of the Edbbcli.dll file until the fix that is described in this article is available. STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server 5.5 Service Pack 3. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: backup; stalling; slow ====================================================================== Keywords : exc55sp3 Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3 Version : winnt:5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.