DOCUMENT:Q264341  06-AUG-2002  [exchange]
TITLE   :XFOR: Unintelligible Characters in MS Mail Connector Queue
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:3.5; winnt:5.5
OPER/SYS:
KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5, used with:
    - the operating system: Microsoft Windows 2000 
 - Microsoft Mail for PC Networks, version 3.5 
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SYMPTOMS
========

If you use Microsoft Mail Server and the Microsoft Mail Connecter with Exchange
Server 5.5 on a computer that is running Windows 2000 Server Japanese Edition,
when you look at the Sender and Subject fields in the Microsoft Mail Connector
queue by using the Microsoft Exchange Server Administrator program, double-byte
character set (DBCS) characters become unintelligible characters.

CAUSE
=====

This issue can occur because of the Microsoft Mail Connector in Exchange Server
5.5. The method of font management that Windows 2000 Server uses is different
than the method that Microsoft Windows NT Server version 4.0 uses. Windows NT
Server 4.0 and Exchange Server 5.5 use Microsoft Shell Dialog font, but Windows
2000 Server uses the font that is registered in the registry instead of
Microsoft Shell Dialog font. A potential issue in the Microsoft Mail Connector
may be exposed, which causes the issue that is described in the "Symptoms"
section of this article.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack



STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : WINDOWS:3.5; winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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