DOCUMENT:Q265088 08-MAY-2002 [exchange] TITLE :XCLN: Free and Busy Details Unavailable from Different Time Zone PRODUCT :Microsoft Exchange PROD/VER::2000 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 2000 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to view the details of free and busy data on the Attendee Availability tab of an open Calendar item, you may receive the following message: Details for this appointment are not available This occurs when the Outlook workstation is on a different side of the Greenwich mean time time zone than the Exchange Server computer that houses the free and busy public folder (for example, when the Exchange Server free and busy server is in the Pacific time zone [GMT-08:00] and the Outlook workstation is in the Brussels, Copenhagen, Madrid, Paris time zone [GMT+01:00]). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook 2000 service release that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +---------------------------+ | File name | Version | +---------------------------+ | Outllib.dll | 9.0.0.4207 | +---------------------------+ | Outllibr.dll | 9.0.0.4207 | +---------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: OL2K ====================================================================== Keywords : Technology : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook2000Search kbZNotKeyword3 Version : :2000 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.