DOCUMENT:Q266784 02-AUG-2000 [exchange] TITLE :XADM: Administrator Program Doesn't Start with Error 0xc0020002 PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to start the Exchange Server Administrator program, it may not start and you may receive the following error message: The system cannot find the file specified Windows NT error 0xc0020002 The Administrator program also may not be displayed when you click Start, point to Programs, and then click Microsoft Exchange. CAUSE ===== This issue can occur if the Administrator program is not fully installed. RESOLUTION ========== To resolve this issue, start the Exchange Server Setup program from the original setup location, and then click Add/Remove Programs. Click to select the Exchange Administrator check box, and then finish Setup. If the Exchange Administrator check box is already selected, click to clear the Exchange Administrator check box, and then finish Setup. Start Setup again, click to select the Exchange Administrator check box, and then finish Setup again. After Setup is complete, reinstall the Exchange Server service pack if necessary. Additional query words: admin.exe ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.