DOCUMENT:Q268446 23-OCT-2000 [exchange] TITLE :XADM: Random Access Violation in Store.exe (JetMove) PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== Exchange Server may randomly stop responding (crash) in Store.exe. This crash generates a Drwtsn32.log file entry that is similar to the following: Application exception occurred: App: exe\store.dbg (pid=301) When: 6/26/2000 @ 1:0:52.767 Exception number: c0000005 (access violation) WORKAROUND ========== To work around this issue, run the eseutil /g /{db} /V /X >dbchk.txt command. After Eseutil with the /g switch finishes, search for orphaned long values in the corresponding text files. If there are only orphaned long values, run the eseutil /d command. NOTE: For additional information about how to verify that your Exchange Server databases exhibit orphaned or corrupted long values, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q185271 XADM: Orphaned LV Errors Running ESEUTIL Consistency Checker Q181824 XADM: Exchange Database Engine Doesn't Detect Removed Page in B-tree Split Operation Q195856 XADM: How to Detect and Remove Long Values in Exchange Server Database MORE INFORMATION ================ The following is a stack dump from the Dr. Watson log: State Dump for Thread Id 0x150 eax=00000000 ebx=02b2fb7c ecx=ffff8003 edx=02b2fc38 esi=15d5c6d7 edi=00000000 eip=6fe95506 esp=02b2fb3c ebp=00000000 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 function: JetMove 6fe954eb 8bda mov ebx,edx 6fe954ed c744241401000000 mov dword ptr [esp+0x14],0x1 ss:03b4e543=???????? 6fe954f5 8bd1 mov edx,ecx 6fe954f7 8b33 mov esi,[ebx] ds:02b2fb7c=15d5c6d7 6fe954f9 8b02 mov eax,[edx] ds:02b2fc38=00000000 6fe954fb 8b4b04 mov ecx,[ebx+0x4] ds:03b4e582=???????? 6fe954fe 3bf0 cmp esi,eax 6fe95500 7412 jz JetMove+0x16fc (6fe95514) 6fe95502 8bf8 mov edi,eax 6fe95504 33ed xor ebp,ebp FAULT ->6fe95506 f3a6 rep cmpsb ds:15d5c6d7=7f es:00000000=?? 6fe95508 0f8578190400 jne JetTerm+0x2a71 (6fed6e86) 6fe9550e 8bcd mov ecx,ebp 6fe95510 85c9 test ecx,ecx 6fe95512 7553 jnz JetMove+0x174f (6fe95567) 6fe95514 8b4b08 mov ecx,[ebx+0x8] ds:03b4e582=???????? 6fe95517 8b7304 mov esi,[ebx+0x4] ds:03b4e582=???????? 6fe9551a 8b6b0c mov ebp,[ebx+0xc] ds:03b4e582=???????? 6fe9551d 894c2410 mov [esp+0x10],ecx ss:03b4e543=???????? 6fe95521 8b4a04 mov ecx,[edx+0x4] ds:03b4e63e=???????? 6fe95524 03c6 add eax,esi 6fe95526 2bce sub ecx,esi --------Stack Back Trace --------- FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 00000000 00000000 00000000 00000000 00000000 00000000 ESE!JetMove Additional query words: LV LVs ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.