DOCUMENT:Q268496  18-JAN-2002  [exchange]
TITLE   :XFOR: Migration Wizard Dr. Watson Migrating from GroupWise 5.5
PRODUCT :Microsoft Exchange
PROD/VER::5.5 SP3,5.5 SP4
OPER/SYS:
KEYWORDS:exc55sp3

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The information in this article applies to:

 - Microsoft Exchange 2000 Server 
 - Microsoft Exchange Server, versions 5.5 SP3, 5.5 SP4 
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SYMPTOMS
========

When you migrate from Novell GroupWise 5.5 by using the Microsoft Exchange
Migration Wizard, the Migration Wizard may generate a Dr. Watson event. If you
are running the Migration Wizard on a Microsoft Windows 2000 Server-based
computer, the following event may be logged:

   Event Type: Information
   Event Source: DrWatson
   Event Category: None
   Event ID: 4097
   Description:
   The application, mailmig.exe, generated an application error. The error
   occured on MM/DD/YYYY at HH:MM:SS The exception was c0000005 at address
   672817E5.

This event is generated after you type the path to the Novell GroupWise 5.x
domain, account name, and password, and then click Next to start the GroupWise
startup process.

If you run the Migration Wizard on a Windows 2000 Server-based computer, the
Migration Wizard disappears from the screen and the Dr.Watson event is logged in
the Windows 2000 Event Viewer. On a Microsoft Windows NT Server version
4.0-based computer, the Dr. Watson event is displayed on the screen.

CAUSE
=====

This issue can occur because the GroupWise Client 5.5.3 Gwcmb1.dll file returns
unexpected results that cause the Migration Wizard to stop working. Although the
Mailmig.exe file generated an application error, the Mailmig.exe file is not the
cause of this issue.

RESOLUTION
==========

To resolve this issue, downgrade the GroupWise Client that is installed on the
migration server to one of the following versions: 5.5, 5.5.1 or 5.5.2. If there
are issues when you reply to migrated messages from GroupWise 5.5 it may be
necessary to use GroupWise Client 5.2.x.


Additional query words:

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Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange2000Search kbExchange2000Serv kbExchange550SP3 kbExchange550SP4
Version           : :5.5 SP3,5.5 SP4
Issue type        : kbprb

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