DOCUMENT:Q268565 22-JUN-2001 [exchange] TITLE :XWEB: Contact Created in OWA Can't Be Added As Recipient in OL PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:5.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook Web Access, version 5.5 Service Pack 3 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you create a personal contact in your Microsoft Outlook Web Access (OWA) mailbox, and then you log off of OWA and on to your Microsoft Outlook Messaging Application Programming Interface (MAPI) client, you are unable to add the newly-created contact as a recipient to an e-mail message by clicking the To: button and choosing the contact from the contact address list. CAUSE ===== The automatic Check Name function in the Outlook MAPI client is not available in OWA. Therefore, when you save a new contact in OWA, the e-mail address does not resolve and the behavior in the "Symptoms" section of this article occurs. WORKAROUND ========== To work around this behavior, you can use either of the following methods: Method 1: Create contacts in the Outlook client instead of in OWA. Method 2: To resolve this behavior on a per-contact basis, open the contact created in OWA by opening the contacts folder, selecting the contact, and then making and saving any changes. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: OWA ====================================================================== Keywords : Component : WebClient Technology : kbOutlookSearch kbOWASearch kbOWA550SP3 Version : WINDOWS:5.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.