DOCUMENT:Q268577  22-JUN-2001  [exchange]
TITLE   :XADM: Directory Service Does Not Start with Event ID 1002
PRODUCT :Microsoft Exchange
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kberrmsg

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The information in this article applies to:

 - Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

If you take a computer that is running Exchange Server 4.0 offline to replace
the Ethernet card with an Fiber Distributed Data Interface (FDDI) card, and the
WINS server stops responding, when you restart WINS and the Exchange Server
computer, the directory service in Exchange Server may not start. The following
event ID message may be logged in Microsoft Windows NT Event Viewer:

   Event ID: 1002
   Source: MSExchangeDS
   Category: Internal Processing
   Type: Error
   Description: The Microsoft Exchange server database (EDB) could not be
   initialized and returned error -550 unrecoverable error, the directory cannot
   continue.

RESOLUTION
==========

To resolve this behavior:

1. Stop all Exchange Server services.

2. Restore the directory service database from a tape backup.

3. Restart all Exchange Server services.

Additional query words: exch2kp2w

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Keywords          : kberrmsg 
Component         : Directory
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : :4.0
Issue type        : kbprb

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