DOCUMENT:Q271743  06-AUG-2002  [exchange]
TITLE   :XFOR: Exchange Server Users Not Receiving Free and Busy Results
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5 SP3
OPER/SYS:
KEYWORDS:exc55sp3

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 SP3 
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SYMPTOMS
========

When users perform free and busy queries from Exchange Server 5.5 Service Pack 3
to Novell GroupWise 5.x across the Calendar Connector, the queries may not
return the free and busy results for the GroupWise user. If you set diagnostic
logging to maximum, Windows NT Event Viewer displays several 6001 event
messages. Some of the event messages contain the following descriptions:

   Event ID: 6001
   Source: MSExchangeCalCon
   Type: Informational
   Description: Unable to find Requestor in Directory.

   Event ID: 6001
   Source: MSExchangeCalCon
   Type: Informational
   Description: HrProcessNext Transaction Failed.

CAUSE
=====

This issue can occur if the system attendant does not have a GroupWise address.

RESOLUTION
==========

To resolve this issue:

1. In the Exchange Server Administrator program, open the system attendant
   properties, click Server, and then click Server Name.

2. Click Private Information Store, click Mailbox Resources, and then add a
   GroupWise address. To use the proper GroupWise address format, use an
   Exchange Server user to obtain the correct GroupWise domain and post office,
   and then use the name of the Exchange Server system attendant for the name,
   for example:

   gwise:{<domain>.<postoffice>.<exchange_server_name>-<system_attendant>....<usdomain>.<uspostoffice>.exchange-<system_attendant>


Additional query words: calcon

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Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP3
Version           : winnt:5.5 SP3
Issue type        : kbprb

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