DOCUMENT:Q272559  08-MAY-2002  [exchange]
TITLE   :XADM: Information Store Crashes When You Save a Complex View
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:exc55 kbExchange550sp4Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

The information store (Store.exe) may stop responding (crash) with an access
violation when you save a complex folder view, and you receive the following
error message:

   store.exe - Application Error
   "The instruction at "0x00386620" referenced memory at "0x00000000".
   The memory could not be "read".

The following event is written in the Application log in Event Viewer:

Event ID: 4096
Source:Dr.Watson
Description
The application, exe\store.dbg, generated an application error The error occurred
on 10/24/2000 @ 9:41:42.854 The exception generated was c0000005 at address
0x00386620 (no symbols)

CAUSE
=====

The information store does not calculate the size of the index buffer for the
view correctly.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack




STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.


Additional query words: X5 107698 STORE!JIDX EcAddCondColumn

======================================================================
Keywords          : exc55 kbExchange550sp4Fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.