DOCUMENT:Q276262 22-JUN-2001 [exchange] TITLE :XCLN: Unread Messages Are Not Displayed in Other Mailboxes PRODUCT :Microsoft Exchange PROD/VER:: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Outlook 2000 - Microsoft Outlook 98 - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SUMMARY ======= If you set up an Outlook profile that you can use to open another mailbox as well as your own personal mailbox, the number of unread messages listed in the Inbox may not equal the total number of unread messages that are displayed in the folder. For example, the Inbox (or any other folders) of the other mailbox may report that you have 10 unread messages, but only five unread messages are displayed in that folder. MORE INFORMATION ================ This behavior occurs if the messages that are sent to the other mailbox are set to Private instead of the default setting, which is Normal. This behavior is by design. If you create a profile that logs on to that other mailbox directly, the correct number of messages is displayed. Additional query words: ====================================================================== Keywords : Technology : kbOutlookSearch kbOutlook2000Search kbOutlook98Search kbZNotKeyword3 Version : : Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.