DOCUMENT:Q278532  13-JUN-2001  [exchange]
TITLE   :XADM: How To Remove Corrupted Views That Are Shared
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:exc4 exc5 exc55

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SUMMARY
=======

This article describes how to remove corrupted public folder views that multiple
users share without deleting the view for all users.

MORE INFORMATION
================

When you create a public folder, you can set custom views. These views exist in
the information store as associated messages for the public folder. The user who
creates the shared view is the owner of that view. When a view becomes
corrupted, you can run Microsoft Outlook with the /cleanviews switch to delete
this view. If the owner of a shared view runs this switch, it removes that view
for all users who share that view.

To run the /cleanviews switch and not delete that view for everyone, you must
first remove permissions from the owner:

1. From the Microsoft Exchange Server Administrator program, right-click the
   public folder where the view was created, click Properties, and then click
   Client Permissions.

2. If this user is the only owner of the folder, add another user as the owner.

   NOTE: This step is temporary.

3. After you grant ownership to another user, remove the original owner. Ensure
   that the user does not have permissions, which includes Group Membership.

4. Verify that the user does not have ownership to any public folders where
   shared views have been created by that user.

5. Run Outlook with the /cleanviews switch.

   IMPORTANT: It is critical to ensure that the user does not have permissions;
   if the user has permissions, any views that were created by this user are
   removed.

6. After you run the /cleanviews switch, add the original user with ownership
   permissions.

For additional information about how to run command line switches for Outlook,
click the article number below to view the article in the Microsoft Knowledge
Base:

   Q197180 OL2000: Additional Command-Line Switches

Additional query words:

======================================================================
Keywords          : exc4 exc5 exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.