DOCUMENT:Q279175 08-MAY-2002 [exchange] TITLE :XFOR: Japanese Characters in Subject Line Are Question Marks PRODUCT :Microsoft Exchange PROD/VER::5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:exc55sp2 exc55sp3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== If you migrate from a Lotus cc:Mail archive to a Microsoft Outlook personal folder (.pst) file by using the Japanese-language version of the Microsoft Importer for Lotus cc:Mail Archives (Ccmarch.exe), the Japanese characters in the subject line may be replaced with question marks (???). CAUSE ===== This problem occurs because the code page that is used in the translation function is not correct, which renders Japanese characters unreadable. The unreadable Japanese characters are displayed as question marks (???) in the subject line of the message. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. This fix should have the following file attributes or later: Component: Microsoft Exchange Connector for Lotus cc:Mail +---------------------------+ | File name | Version | +---------------------------+ | Ccmarch.exe | 5.5.2654.41 | +---------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Exchange Server version 5.5 Service Pack 2, Service Pack 3, and Service Pack 4. Additional query words: ====================================================================== Keywords : exc55sp2 exc55sp3 Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.