DOCUMENT:Q279834  22-JUN-2001  [exchange]
TITLE   :XCCC: VBScript Error 800A01A8 When Using OWA
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:kbbuglist

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The information in this article applies to:

 - Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2, 3 
 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you try to access a client mailbox by using Outlook Web Access (OWA), you
may receive the following error message:

   Error Type:
   Microsoft VBScript runtime (0x800A01A8)
   Object required: 'Application(...)'
   Exchange/USA/Logon.asp, line 12

CAUSE
=====

This issue can occur if you installed OWA on a server that is also running one
or more of the following programs:

 - Microsoft FrontPage 98

 - Microsoft FrontPage 2000

 - Microsoft Visual Studio 6.x

 - Microsoft Visual InterDev

 - Seagate Crystal Reports

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Open Control Panel, double-click Add/Remove Programs, and then remove the
   programs that are listed in the precending section.

2. Insert the Exchange Server 5.5 CD-ROM and click Add/Remove components.

3. Click to clear the Outlook Web Access check box to remove the OWA component.

4. Run Exchange Server 5.5 Setup to reinstall the OWA component.

5. Apply your current Exchange Server 5.5 service pack.

6. Reinstall your development programs.

Additional query words:

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Keywords          :  kbbuglist
Component         : Kluane
Technology        : kbOutlookSearch kbOWASearch kbOWA550SP1 kbOWA550SP2 kbOWA550SP3
Version           : :5.5
Issue type        : kbprb
Solution Type     : kbpending

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